Privacy Policy

Use of your Information

Seastar Superbikes is committed to respecting your privacy.  The information we collect about you will be used to fulfil the required services and enable us to improve how, as an organisation, we deal with you.

Should you have a question about the data we store, or our data practices, our contact details are:

Seastar Superbikes
The Garage
Ipswich Road
Newton Flotman
Norfolk
NR15 1PN

This information will not be disclosed to anyone outside Seastar Superbikes or its associated companies, partners, and other companies with which Seastar Superbikes has arranged services for your benefit.

Personal Data that we collect

We recognise the term ‘Personal Data’ as formally defined by the General Data Protection Register (GDPR), Regulation (EU) 2016/679 of the European Parliament.

The type of information that we will collect on you, and you voluntarily provide to us whether in person or via our website for the services and products we provide includes:

Your name
Address
Telephone number(s)
Email address
Survey responses
IP address

We may, in further dealings with you, extend this information to include your purchases, services used, records of conversations and agreements and payment transactions.

Excepting the purchase of a road registered vehicle, where we are legally bound to pass your name and address details to DVLA, you are under no statutory or contractual requirement or obligation to provide us with your personal information; however we require at least the information above in order for us to deal with you as a prospect or customer in an efficient and effective manner.

The legal basis for processing your data is based either on your specific consent, compliance with a legal obligation or our legitimate interest that we will have requested or stated at the point the information was initially provided, therefore we will not store, process or transfer your data outside the parties detailed above unless we have an appropriate lawful reason to do so. Unless we are precluded from doing so by law, you have the right to remove your consent at any time for the newsletter via the unsubscribe link included on all marketing emails we send, and for all other marketing by contacting us and requesting that processing of your details be restricted or deleted.

Protection of Personal Information

Seastar Superbikes uses industry-standard efforts to safeguard the confidentiality of Data, including encryption, firewalls and SSL (Secure Sockets Layer). We have implemented reasonable administrative, technical, and physical security controls to protect against the loss, misuse, or alteration of your Data.

How We Collect Personal Data

We typically collect and process Personal Data in relation to customer transactions and enquiries, our website and, or general marketing activities. Where we do this, we use a number of different tools and technologies including, but not limited to our dealer management system, online diary system, Google Analytics, Mailchimp and Hootsuite. Our Website also uses Cookie related technologies to track usage.  You can read more about how we use cookies on our Cookies page.

For People Who Visit Our Website (Google Analytics)

When someone visits our Website, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Email Marketing (Mailchimp)

We use a third-party provider, Mailchimp, to deliver our e-newsletter and other marketing emails. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our email marketing efforts. 

For People who contact us via Social Media (Hootsuite)

We use a third-party provider, Hootsuite to manage our social media interactions.  If you send us a private or direct message via social media the message will be stored by Hootsuite for three months. It will not be shared with any other organisations.

If you do not want us to collect your Personal Data

If you do not want Seastar Superbikes to collect and process your Personal Data with regard to our Website and marketing activities or if you do not wish to be contacted by us in connection with the above, please inform us in writing at:

Seastar Superbikes
The Garage
Ipswich Road
Newton Flotman
Norfolk
NR15 1PN

Or by email at info@seastarsuperbikes.co.uk

Ready to get on the road?
or want to find out more?

Call to book a test ride on your new motorcycle today 

Visit Our Showroom

or get in touch on

01508 471919

Find Us

Seastar Superbikes can be found 6 miles south of Norwich on the A140 main Norwich to Ipswich road.

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